Overview

All personal data collected by Fethr complies with the principles of the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and other applicable laws. By accessing this website or using the Fethr platform, you agree to the terms outlined in this privacy policy and consent to the collection, processing, use, or transfer of your data as described here.

Personal data collected by Fethr is processed in accordance with data protection laws. We may use trusted third-party processors to perform certain operations on our behalf. In all such cases, Fethr ensures that your data is handled securely and in accordance with EU and other relevant data protection laws. These third parties are obligated to maintain confidentiality and are restricted from using your information for any purpose other than that for which it was provided.

Privacy Statement for Users

This statement applies to all users of the Fethr platform. Fethr is responsible for processing your data and is committed to protecting your privacy in accordance with GDPR requirements and global standards.

How We Are Compliant with GDPR

This privacy policy explains what personal data we collect, how we use it, and your rights. "Process" in this context means any operation performed on personal data, including collection, storage, usage, or sharing.

If you do not agree with the terms outlined in this policy, your only option is to discontinue the use of the Fethr platform. We value your privacy and take steps to ensure your personal information is secure, confidential, and not misused.

Fethr aligns with global data protection regulations including GDPR and California Consumer Privacy Act (CCPA), ensuring your data is handled with the highest standard of care.

What Data We Collect and How

We collect personal and technical information when you interact with our website or app. This includes:

Name

Email Address

IP Address

Device and Browser Type

Location Data

Operating System

Language Preference

Pages Visited

Number of Visits

Referral Source

We may also collect your user activity within the app and your responses to forms, chat, or pop-ups.

What Personal Data We Process and Why

When you sign up, use features, or contact us, we may process:

Name & Contact Details – to personalize communication and service delivery

Email – for account login, updates, and marketing (if consented)

Comments & Reviews – to improve services and showcase testimonials

Usage Data – for app optimization, feature improvement, and customer support

Analytics Data – for business insights and reporting (non-identifiable)

Cookies

We might use cookies to make your experience on our website better. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enable the site’s or service provider’s systems to recognize your browser and capture and remember certain info.

Payment Information

Fethr uses trusted payment processors (e.g., Stripe, PayPal, Apple, Google) to handle payment transactions securely. We do not store your full payment card information. Payment details are encrypted and handled exclusively by our payment partners.

Fraud Prevention

Some data is used to detect and prevent fraudulent activities. This processing is necessary to protect our platform and users from misuse, and is based on our legitimate interest under GDPR.

Analytics & Reporting

We use data analytics tools to improve our platform, optimize performance, and generate usage reports. This data is anonymized wherever possible and never sold.

Age Limitations

Fethr is not intended for users under the age of 13. We do not knowingly collect data from children. If you believe that a child has submitted data to us without parental consent, please contact us at letstalk@fethr.ai, and we will delete the data immediately.

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected, unless longer retention is required by law.

General data: deleted after 2 years

Analytics & misuse prevention: stored up to 20 years (anonymized where possible)

Backups: data removed upon restore

Information Sharing

Fethr does not sell or share your data with third parties, except under the following conditions:

Payment Processing – sharing with payment gateways for secure transactions

Advertising Services – if consent is given (e.g., name/email for campaign remarketing)

Legal Compliance – in response to legal requests, subpoenas, or court orders

Business Transfers – if part of a merger, acquisition, or bankruptcy

Protection of Rights – to enforce policies or protect rights and safety

Your Rights

As a user, you have the right to:

Access your personal data

Request correction or deletion of data

Withdraw consent at any time

Object to certain processing activities

Lodge a complaint with a supervisory authority

To exercise these rights, contact us at: fethr.ai@bankopen.co

Contact Us

📧 Email: letstalk@fethr.ai

🌐 Website: www.fethr.ai